Case study
A Cambridge cafe was paying high card processing fees and fighting an unreliable POS. Helios connected the owners with CFIB membership savings, replaced their POS, and fixed the network behind it.
Measured over the first year of membership
$4,300
Saved per year on card processing
3 hrs
Saved each week on end-of-day close
99.9%
POS and Wi-Fi uptime since the refresh
1
Point of contact for technology and support
The owners were paying well above market rates for card processing and did not have time to compare providers. Their POS froze during the morning rush, and the shared Wi-Fi slowed payments whenever customers were online.
Helios introduced the cafe to CFIB, where membership gave them access to discounted payment processing and expert business advice. We then installed a new POS, separated guest Wi-Fi from the business network, and set up monitoring so issues are fixed before customers notice.
The owners now have one team to call for anything technology-related.
Week 1
Reviewed processing statements, POS setup, and the in-store network.
Week 1
Helped the owners join CFIB and switch to member-rate processing.
Week 2
Installed the new POS and separate business and guest Wi-Fi.
Week 3
Trained staff and turned on proactive monitoring and support.
Talk to Helios about CFIB membership and the technology behind your small business.
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