Emergency business IT supportin Kitchener-Waterloo and Cambridge.
Server down, network out or suspect a cyberattack? Call Helios at 1.877.343.5467. Our team helps businesses across Kitchener, Waterloo and Cambridge get back up and running, remotely or on-site.
- Remote or on-site
- Servers, networks & cyberattacks
- Cambridge-based team
From systems downto back in business.
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01
The server won't start
Diagnosed and restored
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02
The internet or network is down
Failure found and fixed
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03
You suspect ransomware
Threat contained, accounts secured
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04
Critical files are gone
Recovered from backup
If any of these is happening right now, call 1.877.343.5467. If it's after hours, send a message and we'll reply as soon as the team is available.
Talk to an advisorWhat our emergency IT support covers
Failed servers diagnosed and restored.
We find out why a server or critical system went down, restore service and confirm your data is intact.
- Diagnosis
- Restore
- Data check
Internet and network back online.
From a failed switch to a firewall misconfiguration or provider outage, we track down the failure and get your team reconnected.
- Internet
- Switches
- Firewalls
Suspected ransomware contained fast.
We isolate affected devices, secure compromised accounts and work out what was touched, so the damage stops spreading.
- Isolate devices
- Secure accounts
- Assess impact
Critical files brought back.
We restore from your backups and recover the files your business needs most first, so work can restart while the rest is restored.
- Backup restores
- Priority files
- Verification
A technician at your door when needed.
Failed hardware, cabling faults and dead network gear need someone in the room. Our technicians drive out from Cambridge to sites across Waterloo Region.
- Cambridge team
- Kitchener-Waterloo
- Hands-on fixes
So it doesn't happen again.
After the fix, you get a plain-language summary of what went wrong and what would prevent it, from monitoring to better backups.
- Root cause
- Recommendations
- Monitoring
Emergency IT across Kitchener, Waterloo and Cambridge
Remote or on-site, diagnosed & fixed, back in business.
Help comes from our own technicians on Bishop St N in Cambridge, not a call centre in another province, so reaching Kitchener, Waterloo or Guelph is a short drive.
Office hours are Monday to Friday, 9:30 AM to 5:00 PM. Outside those hours, send a message and we'll respond as soon as the team is available.
What Our Clients Say
At Snow Valley Spas, we recently encountered complex challenges with our Shopify app integration. Mohammad stepped in and handled our queries with the utmost professionalism, speed, and expertise. He deeply understood our technical issues and guided us to a seamless resolution, ensuring our online store experienced zero downtime.
The only good name which comes to mind when it comes to IT services is Helios. Helios helped us make our firm CRM System. The owner Mr Nith N is a dynamic personality and work with you in every aspect. He is always available to answer any questions or feedback.
Nith and his team of diligent employees go above and beyond to ensure a smooth transition when migrating platforms over to Shopify and are quick, responsive and personable when navigating support inquiries. If your looking for real people who really care about supporting your business, Helios is the way to go!
Helios migrated our point of sale from Lightspeed over to Shopify and moved every one of our customers with it without losing a thing. They also built a custom coded app for our POS, and it came out exactly the way I asked for it, no explaining myself twice.
Amazing service! Fixed all of our network issues and installed a flawless system to support our business needs. Would highly recommend.
Helped us migrate 10,000+ products and thousands of customer records from Lightspeed to Shopify and did a great job. Everything was transferred quickly and efficiently, and they were responsive over email to help with everything else we had to do.
Helios transitioned us from a Physical and Cloud based solution to a Microsoft solution that has saved my company thousands and thousands of dollars monthly. I highly recommend you get in contact, have them review all of your current IT products/services, and let them provide you a solution.
Helios is a very professional and proficient company in their knowledge of Shopify POS. Alimrani Mohammad is the dedicated engineer to our Shopify Pos migration project. So glad it is one person the entire process since it is so involved. He is patient, knowledgeable, and proactive in making my point-of-sale transition successful.
The team @ Helios did an amazing job doing a multiple site POS installation at a Canadian retailer where everything went very smoothly. I highly recommend working with Helios & team!
Helios was very helpful in migrating our store data to Shopify! They handled an enormous database of messy data with very minor hiccups and got us up and running when another migration partner couldn't. Highly recommend!
Emergency IT Questions, Answered
Do I need to be a Helios client to get emergency help?
No. Urgent help is available to any local business, whether or not you already have a support plan with us.
What should I do first if I suspect ransomware?
Disconnect affected computers from the network, don't pay or reply to any demand, and call us. Quick containment limits how far it spreads.
Can you fix the problem remotely?
Many issues can be diagnosed and fixed remotely. If hardware or cabling is involved, a technician comes on site.
What are your hours for emergency calls?
Our office is open Monday to Friday, 9:30 AM to 5:00 PM. Outside those hours, send a message through our contact form and we'll respond as soon as the team is available.
Can you recover files if we don't have a backup?
Sometimes. Recovery without a backup depends on what failed. We'll tell you honestly what's possible before starting.
How do we avoid the next IT emergency?
Proactive monitoring, tested backups and security management catch most problems early. That's what our managed IT services include.
Systems down right now? Call us directly.
Phone is fastest during office hours: 1.877.343.5467. You can also send a message with what's happening and our team will pick it up.