Managed IT servicesfor Kitchener-Waterloo businesses.
Get a full IT department without hiring one. Helios is a local managed service provider (MSP) in Cambridge that monitors, secures and supports your computers, network and Microsoft 365 for one predictable monthly cost.
- Office in Cambridge, ON
- Reply within 1 business day
- One monthly plan
From IT headachesto handled.
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01
You can't justify full-time IT staff
A full IT team for one monthly fee
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02
IT costs change every month
One predictable monthly cost
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03
Your IT person is stretched too thin
A whole team that shares the load
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04
Security keeps getting put off
Patching and protection handled for you
Sound familiar? Most businesses we work with had at least two of these before switching to managed IT.
Talk to an advisorWhat's included in managed IT
Problems fixed before anyone notices.
Servers, PCs and network devices are monitored around the clock. When a disk fills up, a backup fails or a device goes offline, our team gets the alert and acts before it slows your staff down.
- 24/7 alerts
- Servers & PCs
- Network devices
One number for every IT question.
Your team calls, emails or opens a ticket and reaches technicians who already know your setup: password resets, printer problems, new staff accounts and everything in between.
- Phone & email
- Remote fixes
- On-site visits
Protection that stays switched on.
Patching, endpoint protection, firewall management and email filtering are set up once and kept current, so a missed update doesn't turn into a breach.
- Patching
- Endpoint protection
- Firewalls
Email, Teams and files, managed.
We handle users, licences, multi-factor sign-in, email security and backups for Microsoft 365, so new staff are set up quickly and people who leave are removed cleanly.
- Licences
- MFA & email security
- M365 backup
Backups we actually test.
Servers, PCs and Microsoft 365 data are backed up automatically and restores are tested, so if ransomware, theft or a hardware failure hits, there's a plan to get you back up.
- Automated backups
- Tested restores
- Recovery plan
A roadmap instead of surprises.
Regular reviews cover hardware age, budget and what's coming next, so replacements and upgrades are planned ahead instead of rushed after something breaks.
- Hardware lifecycle
- IT budget
- Quarterly reviews
Managed device plans start from
That's the starting point on our packages page. Your exact quote depends on three things.
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01
Users and devices
How many staff need support, and how many computers, servers and network devices we look after across your locations.
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02
Services in scope
Help desk hours, on-site visits, security tools, email protection and backup and disaster recovery.
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03
Where you're starting from
The age of your hardware, the state of your documentation and licences, and any cleanup or migration needed at onboarding.
Managed IT across Kitchener, Waterloo and Cambridge
Kitchener & Waterloo, Cambridge & Guelph, one local IT team.
From our office at 1680 Bishop St N in Cambridge, we look after offices, clinics, shops and manufacturers in Uptown Waterloo, Downtown Kitchener and the Innovation District, Fairview Park, Doon, Galt, Hespeler and Preston.
Most support is handled remotely. When hardware, cabling or a new setup needs hands on site, a technician comes to you, with no out-of-town delays.
What Our IT Clients Say
Helios transitioned us from a Physical and Cloud based solution to a Microsoft solution that has saved my company thousands and thousands of dollars monthly. I highly recommend you get in contact, have them review all of your current IT products/services, and let them provide you a solution.
We have been partnering with Helios Technology Solutions for over two years now, and it has been an outstanding experience. Owner Nith is incredibly knowledgeable and consistently goes above and beyond to meet our needs.
We've worked closely with Helio's for more than a year and have been very impressed with their service level, level of expertise and honesty in their dealings. Would 100% recommend
Excellent service. Alimrani is knowledge and patient with the IT issue I had and found a solution.
The only good name which comes to mind when it comes to IT services is Helios. Helios helped us make our firm CRM System. The owner Mr Nith N is a dynamic personality and work with you in every aspect. He is always available to answer any questions or feedback.
Managed IT Questions, Answered
What are managed IT services?
Managed IT services means outsourcing day-to-day IT to a provider for an agreed scope, usually for a monthly fee. The provider monitors, maintains and supports your technology proactively.
How much do managed IT services cost in Kitchener-Waterloo?
Managed device plans start from $74.99 per device per month. The final price depends on your number of users and devices, the services in scope and any onboarding work. Contact us for a quote based on your business.
Can you work alongside our internal IT person?
Yes. We can take on the whole IT function or support your in-house team with extra coverage and expertise.
What's the difference between managed IT and break-fix?
Break-fix means paying when something goes wrong. Managed IT focuses on preventing problems, with predictable costs.
Do you offer on-site support or only remote?
Both. Most issues are solved remotely, and our technicians visit offices across Kitchener, Waterloo and Cambridge for hardware, network and installation work.
How quickly do you respond to support requests?
We confirm new requests within one business day, and urgent issues like a server or network outage are prioritized. Response targets are set out in your managed IT agreement.
How does getting started work?
We start with a discovery call to document your systems, users and pain points, then send a clear scope and monthly quote. Once approved, we set up monitoring, security tools and documentation, and ongoing support begins.
What if we only need help with one area?
Not ready for a full managed plan? Start with Microsoft 365 support, PC replacement or a smooth switch from your current IT provider. We also offer broader IT support and infrastructure.
Stop paying for IT surprises. Get a clear monthly plan.
Tell us how many people and devices you have. We'll come back with a scope and quote within one business day.