Switch your IT providerin Kitchener-Waterloo, the easy way.
Unhappy with your current IT company? Switching providers is easier than you think. Helios manages the handover for businesses across Kitchener, Waterloo and Cambridge, starting with a confidential review of your current setup.
- Confidential IT review
- Full documentation
- No disruption to your team
From waiting on holdto a team that answers.
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01
Tickets go unanswered for days
A help desk that responds
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02
Only your old provider knows the passwords
Everything documented and handed back
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03
You only hear from IT when it breaks
Proactive monitoring and check-ins
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04
No idea what you're paying for
Clear reports every month
If two or more of these sound familiar, a confidential review will show what a switch would look like, with no obligation.
Talk to an advisorWhat switching to Helios includes
A quiet look before anything changes.
We review your current setup, contracts and pain points confidentially, then show you what a switch involves and what it would cost.
- Confidential
- No obligation
- Clear next steps
Your systems, written down and yours.
Every system, account, licence and password is documented and handed back to you, so you're never locked in to one provider again.
- Accounts
- Licences
- Network map
A real team you can reach.
Your staff get a help desk that picks up and follows through, instead of tickets that sit in a queue.
- Phone & email
- Ticket tracking
- Follow-through
Gaps closed during onboarding.
While we take over, we review and fix security gaps like old accounts, missing updates and weak sign-in settings.
- Old accounts removed
- Patching
- MFA
Know what's done and what's next.
Regular reports show the work completed, open issues and what's planned, in plain language.
- Monthly reports
- Open items
- Roadmap
On-site when you need it.
Our office is in Cambridge, so technicians can be at your site in Kitchener, Waterloo or Cambridge for anything that needs hands-on work.
- Cambridge office
- On-site visits
- Remote support
Switching IT providers in Kitchener, Waterloo and Cambridge
Confidential review, clean handover, better support.
Businesses across Waterloo Region switch to Helios when they want a team that's close by and answers the phone. We handle the conversation with your current provider and plan the changeover around your schedule.
Why Clients Switched to Helios
The team @ Helios did an amazing job doing a multiple site POS installation at a Canadian retailer where everything went very smoothly. I highly recommend working with Helios & team!
Helios was very helpful in migrating our store data to Shopify! They handled an enormous database of messy data with very minor hiccups and got us up and running when another migration partner couldn't. Highly recommend!
At Snow Valley Spas, we recently encountered complex challenges with our Shopify app integration. Mohammad stepped in and handled our queries with the utmost professionalism, speed, and expertise. He deeply understood our technical issues and guided us to a seamless resolution, ensuring our online store experienced zero downtime.
The only good name which comes to mind when it comes to IT services is Helios. Helios helped us make our firm CRM System. The owner Mr Nith N is a dynamic personality and work with you in every aspect. He is always available to answer any questions or feedback.
Nith and his team of diligent employees go above and beyond to ensure a smooth transition when migrating platforms over to Shopify and are quick, responsive and personable when navigating support inquiries. If your looking for real people who really care about supporting your business, Helios is the way to go!
Helios migrated our point of sale from Lightspeed over to Shopify and moved every one of our customers with it without losing a thing. They also built a custom coded app for our POS, and it came out exactly the way I asked for it, no explaining myself twice.
Amazing service! Fixed all of our network issues and installed a flawless system to support our business needs. Would highly recommend.
Helped us migrate 10,000+ products and thousands of customer records from Lightspeed to Shopify and did a great job. Everything was transferred quickly and efficiently, and they were responsive over email to help with everything else we had to do.
Helios transitioned us from a Physical and Cloud based solution to a Microsoft solution that has saved my company thousands and thousands of dollars monthly. I highly recommend you get in contact, have them review all of your current IT products/services, and let them provide you a solution.
Helios is a very professional and proficient company in their knowledge of Shopify POS. Alimrani Mohammad is the dedicated engineer to our Shopify Pos migration project. So glad it is one person the entire process since it is so involved. He is patient, knowledgeable, and proactive in making my point-of-sale transition successful.
Switching IT Providers, Answered
How hard is it to switch IT providers?
Less than most people expect. We gather access and information from your current provider, document everything and take over support on a planned date, so your team keeps working throughout.
Do I need to tell my current provider first?
Not before the review. Once you decide to switch, we help plan the notice and handover so nothing is left behind.
What if my current provider won't share passwords?
The accounts belong to your business. We help you request access properly, and where needed we reset and secure accounts with you as the owner.
Is the IT review really confidential?
Yes. The review is between you and Helios, and there's no obligation to switch afterward.
How long does onboarding take?
That depends on how many people, devices and systems you have. After the review, you'll get a realistic onboarding timeline before anything is signed.
What do most businesses switch to?
Most move to our managed IT services for predictable monthly support, but you can also start with a specific project.
Ready for IT that answers? Book a confidential review.
No pressure and no obligation. We'll look at your current setup and show you exactly what switching would involve.