Case study
A Waterloo Region restaurant group was running six locations on three different POS systems. Helios replaced them with Maitre'D, added handheld ordering and kitchen display screens, and moved every location onto one menu and one set of reports.
Measured over the first 90 days after go-live
22%
Faster table turns during Friday and Saturday dinner service
35%
Fewer order errors reaching the kitchen
6
Locations running on one central menu
4 hrs
Saved each week on end-of-day reporting
The group had grown through acquisition, and every restaurant came with its own point-of-sale. Menu changes had to be entered three times, prices drifted between locations, and head office waited until Monday to see weekend sales.
Helios deployed Maitre'D across all six restaurants with a single back-office. We built one master menu with location-level pricing, installed kitchen display screens on every line, and gave servers handhelds so orders go straight to the kitchen from the table.
Each location was staged and tested off-site, then installed overnight so no restaurant lost a service.
Week 1
Walked every location, mapped menus, hardware, network, and staff workflows.
Weeks 2 to 3
Built the master menu and pre-configured terminals, printers, and KDS screens in our lab.
Weeks 4 to 6
Installed one location at a time after close, with a Helios technician on site for the first service.
Week 7
Trained managers on reporting and menu edits, then moved the group to ongoing support.
Talk to Helios about Maitre'D for your quick-service, cafe, bar, or full-service restaurant.
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