Case study
An independent GTA hotel needed its restaurant, lobby bar, room service, and banquets to work as one operation. Helios implemented Oracle MICROS Simphony and connected it to the hotel's property management system, so every charge lands on the right folio automatically.
Measured over the first quarter after go-live
100%
Of room charges posted to guest folios automatically
18%
Faster drink service at the lobby bar
4
Outlets managed from one cloud back-office
0
Minutes of downtime during the overnight cutover
Each outlet ran on its own aging terminals, and room charges were keyed into the property management system by hand at the end of every shift. Night audit took hours, and a missed charge meant lost revenue.
Helios designed a Simphony Cloud environment with a revenue centre for each outlet, one enterprise menu, and a direct interface to the hotel's PMS. Bartenders and servers now charge to a room in two taps, and managers see every outlet in one dashboard.
We staged all workstations in advance and cut over overnight, after the last room-service order and before breakfast.
Weeks 1 to 2
Mapped outlets, menus, tax rules, and the PMS interface requirements with hotel finance.
Weeks 3 to 5
Built the enterprise menu, revenue centres, and user roles in Simphony Cloud.
Weeks 6 to 8
Ran end-to-end tests of room charges, banquet checks, and night audit with the hotel team.
Weeks 9 to 10
Overnight cutover, on-site support for the first week, then managed support.
Talk to Helios about implementing Oracle MICROS Simphony for your restaurant, hotel, or venue.
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